These conditions apply to every stay at Rudolfo Hotel. By making a reservation, checking in, or entering the building you agree to them and to the conditions of the rate you booked. Where the two differ, your booking confirmation prevails for that stay. Last updated 27 August 2026.
1 · Arrival and departure
- Check-in from 14:00 · check-out by 12:00. Reception is staffed 24 hours a day.
- Early check-in and late check-out depend on availability on the day and may carry a fee, unless your rate or loyalty tier includes them.
- A valid government-issued photo ID is required at check-in. The name on the reservation must match the ID.
- The registered guest must be 18 or older.
2 · Rates, payment and taxes
- Rates are quoted in hryvnia (UAH) and include breakfast.
- A valid card or an approved payment method may be required to guarantee the booking. We may pre-authorise a card to check it is valid; if that fails, the booking may be cancelled.
- The local tourist tax is charged in addition to the room rate: 43.24 UAH per night for residents of Ukraine and 86.48 UAH per night for all other guests.
- Unpaid balances, extras, damages or rate corrections are added to the final bill.
3 · Cancellation, no-show and early departure
- The cancellation and deposit terms of the rate you selected apply — they are shown before you confirm and repeated in your confirmation e-mail.
- Fees for a no-show or an early departure follow the same rate conditions.
- Group and event bookings may have separate terms, agreed in writing.
4 · Children and extra beds
- Guests of all ages are welcome.
- Children up to and including 5 years stay free of charge.
- Children aged 6 to 14: 800.00 UAH per child, per night, on an extra bed, breakfast included.
- From 15 years the adult rate applies.
- Cots and extra beds are limited and depend on the room type. Please request them when you book.
- Maximum occupancy is set by room type and fire safety rules. Everyone staying overnight must be registered.
5 · Breakfast
Breakfast is included in every rate and is served in our restaurant on the ground floor: a buffet combined with hot dishes cooked to order.
- Monday to Friday: 07:30 – 10:30
- Saturday and Sunday: 08:30 – 11:30
If you have an early train or flight, tell reception the evening before and we will do our best to arrange something.
6 · Shelter and power supply
- The building has its own shelter, with room for all our guests at the same time, food, drinking water, Wi-Fi and an independent power supply. Staff are present and the way there is shown to you at check-in.
- A backup generator takes over automatically during a power cut and supplies the entire hotel for several days — lighting, heating and cooling, water, the lift, Wi-Fi and reception.
Full details are on our Safety & Security page.
7 · Internet
Wi-Fi is available throughout the hotel and is free of charge. The network name and password are given to you at check-in. Performance may vary.
8 · Parking
Rudolfo is inside the pedestrian zone, so a car cannot drive up to the entrance.
- City parking about 100 m away, at a guest rate of 495 UAH per day.
- A rented garage about 5 minutes on foot, 500 UAH per day.
Spaces are not guaranteed. Both are operated by third parties. Tell us in advance and we will advise on the closest option and the walking route for dropping off luggage.
9 · Pets
Pets are welcome on request, for an additional fee. Please tell us in advance so we can prepare the room. Pets must be leashed or carried in public areas and must never be left alone in the room. Damage, noise or additional cleaning caused by a pet will be charged.
10 · Smoking
Smoking and vaping are not permitted anywhere indoors, including inside every guest room.
Smoking outdoors on your own balcony or terrace is permitted in the room categories that have one: Comfort Double or Twin Room, Suite, Junior Suite with City View and Presidential Suite.
Please keep the balcony door closed while smoking, use the ashtray provided and dispose of ash safely. Smoking indoors, or smoke drifting into the room, results in a deep-cleaning charge plus any damage.
11 · Cooking
Cooking is permitted only in the rooms that have a kitchen: Studio, Junior Suite, Junior Suite with City View, Suite and Presidential Suite. Please use only the appliances provided; open flames and your own hotplates are not allowed. Ventilate while cooking. Strong odours, grease or misuse may result in an additional cleaning charge.
12 · Quiet hours
Quiet hours are 23:00 to 05:00. Parties, loud music and anything that disturbs other guests are not permitted. We may ask a disruptive party to leave without a refund.
13 · Housekeeping
Rooms are serviced according to our standard schedule and your rate. Additional or off-schedule service can be arranged subject to availability and may carry a fee.
14 · Damage, missing items and deposit
No damage deposit is required. Guests are responsible for damage, missing items or cleaning beyond normal use. We may charge the card on file, including after departure, to cover such costs.
15 · Lost property
Found items are recorded and kept for a limited period. We can arrange return shipping; the cost depends on weight, size and destination and is agreed with you before we send anything. A handling and packing fee may apply.
16 · Loyalty programme
- Loyalty rates and benefits apply to direct bookings only — through our website, a dedicated link, e-mail, telephone or in person. Bookings made through a travel portal are not eligible.
- Every loyalty booking is checked. To receive the rate at check-in, the name and contact details on the booking must match the loyalty profile; we may ask for ID.
- If the discount is not shown online, we apply it manually at check-in once eligibility is confirmed.
- Benefits are personal and cannot be transferred or shared. Unauthorised use leads to the discount being withdrawn and the publicly available rate being charged.
- Early check-in, late check-out and upgrades are granted when available, confirmed at check-in.
17 · Accessibility
We do our best to accommodate guests with disabilities. Please contact us before booking so we can confirm which room suits you and what assistance we can offer.
18 · Safety and video
Please follow the posted fire safety instructions and do not tamper with smoke alarms or safety equipment. For safety and security, CCTV may operate in public areas, in accordance with Ukrainian law.
19 · Personal data
We process personal data to handle reservations, stays, billing and safety. What we collect and what rights you have is set out in our Privacy Policy.
20 · Circumstances beyond our control
We are not liable for failures caused by events outside our reasonable control — extreme weather, public emergencies, utility outages. In such cases bookings may be changed or cancelled in line with the law and the terms of your rate.
21 · Contact and complaints
Please raise any concern with us directly: info@rudolfo.ua or +380 (32) 23-68-000. The operator of the hotel and of this website is set out in our Legal Notice. The competent authority in Ukraine is the State Service of Ukraine for Food Safety and Consumer Protection.