Frequently asked questions

Rudolfo Hotel is at 4 Virmenska Street, Lviv 79008, Ukraine, in the pedestrian zone of the Old Town, which is part of a UNESCO World Heritage site. Rynok Square is a 2-minute walk and the Lviv Opera House is 3 minutes away. The house was first recorded in the town’s tax registers in 1535, and the hotel has operated here since 2013.

The street is pedestrian-only, so the nearest point a taxi or private car can reach is the corner of Teatralna Street and Virmenska Street, about a one-minute walk from the entrance. Give the driver the address in Ukrainian: вул. Вірменська, 4, Львів. If the driver is unsure where to stop, call the hotel on +380 (32) 23-68-000 and reception will explain the exact spot.

The main railway station is about a 10-minute taxi ride away; for the bus stations, reception can tell you the travel time. Reception can arrange a private transfer for either route; just ask at the desk or by phone.

Rynok Square is 2 minutes on foot and the Lviv Opera House is 3 minutes away. Virmenska Street itself is one of the oldest streets in the Old Town, which forms part of Lviv’s UNESCO World Heritage site.

Call +380 (32) 23-68-000 or +380 (96) 756-93-08, or write to info@rudolfo.ua. Reception is staffed around the clock and answers in Ukrainian or English.

The hotel has no car park of its own, since it sits in the Old Town’s pedestrian zone. Guests use one of two nearby options instead: a municipal car park about 100 metres away, where hotel guests get a discounted rate, or an underground garage with a security guard about a 5-minute walk away. Reception can tell you the current rate for either option.

Take a ticket at the barrier when you enter the municipal car park about 100 metres from the hotel, then have it stamped at our reception to get the discounted guest rate; reception can tell you what that rate is. You pay at the exit terminal when you first drive out, and that one payment covers the whole calendar day: you can come and go as often as you like. Your space is not kept for you while you are out, so another car may take it.

Yes, an underground garage with a security guard at 3 Stara Street, about a 5-minute walk from the hotel, is available to guests; reception can tell you the current daily rate. It is best to reserve a space in advance through reception. The garage is locked every night from 22:00 until morning, and reception explains the access procedure at check-in. Cars must leave the garage by 12:00, after which a 50% surcharge on the daily rate applies for the extra time.

Yes, we arrange private transfers by car or minivan, for example to Lviv railway station, the bus station, the Shehyni border crossing, Rzeszów, Lublin, Kraków, Warsaw or Kyiv. Book through reception, by phone, or directly in the guest app, and reception will quote the current price for your route.

The price depends on the room category, the dates and the length of your stay; current prices and availability are on rudolfo.ua, or reception can quote you directly. Breakfast and Wi-Fi are always included in the rate, and the tourist tax is charged separately.

No deposit is required at the time of booking, and cancellation is free until 14:00 Kyiv time two days before your arrival date (48 hours before check-in). If you cancel later or do not arrive, we charge the first night for each room at the booked rate, excluding tourist tax; for an early departure, fees may apply depending on your rate. Group bookings of 5 rooms or more can be cancelled free of charge up to 25 days before arrival; after that, we charge 100% of the total booking price, excluding tourist tax.

We accept Visa, Mastercard and Maestro, including cards issued abroad, as well as Apple Pay and Google Pay. Cash is accepted in UAH only. All charges are billed in UAH.

A municipal tourist tax is charged per person, per night, on top of the room rate; the rate is lower for citizens of Ukraine than for other guests. Reception can tell you the current amount, and it also appears on your bill.

When you book directly, on rudolfo.ua, by phone or at reception, your requests come straight to us: twin or double, a cot for your little one, arrival after midnight, all arranged in advance. Breakfast is included in every rate, and when you book with us again, you can enjoy early check-in, late check-out or a room upgrade, subject to availability.

Yes, we offer special rates for our partners. We would be happy to work with you; for more information, please contact our partner manager directly: +380 (98) 236-80-00.

We have our own shelter inside the building for guests and staff, open during every alert, day or night. It is stocked with blankets, drinking water and food, and has Wi-Fi and its own power supply. We show every guest the way at check-in. During an alert, please go to the shelter yourself rather than waiting in your room to be collected; a member of staff is in the building to direct you. Nobody needs to leave the building or look for a public shelter in the street. Our page Shelter and power explains how to get alerts on your phone and what the yellow and red danger levels mean.

A generator starts automatically and supplies the whole hotel for several days: lighting, heating and cooling, hot water, the lift, Wi-Fi and reception all keep running. Apart from the switch to the generator, you should notice little difference.

Reception is staffed around the clock. At night the front door stays locked, and staff open it in person for every guest. Every room has a smoke alarm, and the building has a fire alarm system that notifies the fire brigade automatically, with an assembly point right in front of the hotel on Virmenska Street.

Quiet hours run from 23:00 to 5:00. The hotel is on a quiet pedestrian street in the Old Town, and we ask guests to keep noise down for the neighbours in nearby rooms and buildings.

We have our own laundry service for washing and ironing: anything handed in before 9:00 comes back the next day, seven days a week. Express ironing within one hour carries a 50% surcharge. Dry cleaning is done by a partner company: items handed in by 11:00 come back the same evening. There’s no self-service washing machine, but a laundry bag and form are in the wardrobe; the price list is in the room, and reception can tell you the current prices in advance.

Smoking, including vaping, isn’t allowed indoors anywhere, not even in the room. It’s permitted only on your own balcony or terrace, in the Comfort Rooms, the Suites, the Junior Suite with City View and the Presidential Suite; keep the balcony door closed while you smoke and use the ashtray provided.

Yes, we accept parcels and deliveries for guests, both before your arrival and during your stay. They’re kept at reception, and staff will let you know as soon as something arrives.

There’s no spa on site, but an in-room massage can be arranged through reception with the hotel’s partner, Oh Massage.

Some of our rooms can be rented long-term as apartments. Write to info@rudolfo.ua for terms and conditions.